Delivery Information
Equipment is sent via a variety of couriers to provide the best cost to our customers, Items are normally shipped out on a 3 day service, so delivery is generally 3-4 working days.
We generally use third party carriers to deliver goods. Thereforeonce a pallet is picked up and in the delivery network we cannot guarantee a specific delivery day although we will always do our best to give a day where possible. Because of this we cannot accept liability for any loss or inconvenience arising from delays in delivery.
We advise that someone should be present at delivery to check goods if possible.
Ability to access property ( – ie. via laneways) is always at the discretion of the driver, and ultimately the carrier company. We have no control over this and drivers may contact you to arrange an alternative drop off point if they feel they cannot access the address you have given. We do not have control over this, and it is standard practice.
Northern Ireland & Ireland: Orders up to 90kg, not including solar panels or batteries, are sent using a courier and should reach all areas within 3 days. Orders including batteries (exclusing RES tubular plate) will come on a single pallet service.
Solar PV Panels – Any panels over 1m in length have to be delivered flat on a pallet, and for most larger panels or kits this has to be on a larger pallet for which the hauliers charge us extra. We do absorb some of the costs, but moving PV safely isn’t easy. Within Northern Ireland we can deliver small quantities of PV direct for less.
RES Batteries are a specialist item and will be delivered direct on a pallet with a current lead time of approximately 4 weeks.
Shipping is free on all orders over £2000 GBP / 2400 euro, excluding RES batteries.
GB outside Northern Ireland. Please enquire for shipping rates and times. Normal pallet delivery should be available subject to a surcharge.
The shopping cart calculates the shipping cost for you, this can be checked on the shopping cart page or during checkout.
If your parcel or pallet arrives damaged, you must sign as ‘DAMAGED’ or refuse to accept it. If accepting and signing ‘DAMAGED’ you must take a photo of the delivery docket you have just signed.
The couriers will not pay claims out if you have signed as OK.
COVID-19 – Delivery times have been impacted in distribution networks and some deliveries may be delayed by a couple of days.