Terms & Conditions
Any issues must be notified to us with in 24 hours of receipt of the items, we will deal with any problems quickly and fairly.
Any warranty issues within 1 year of your purchase we will help handle for you. The warranty replacement must be approved by the manufacturer and then depending on the item you are responsible for returning the item to us or sometimes to the manufacturer for a warranty replacement. Some manufacturers will charge return shipping costs. Warranty replacements usually take 5 – 30 working days depending on manufacturer. In the event you need to use a manufacturers warranty beyond 1 year of your purchase from us you must talk directly with the manufacturer. For our ‘main stocked’ items we will also try to help where possible beyond 1 year.
You may cancel your order within 14 days for any reason. Items returned as anything other than faulty or damaged are subject to a 15% charge. Items must still be in an ‘as new’ condition, unopened with all original packaging. You must pay return shipping costs. Returns must be made within 14 days from the delivery date, after this period we cannot accept returns. Original shipping costs are not refundable. A returns number must be requested by emailing firstname.lastname@example.org with a reason for the return. We will then provide you details of where to return the item. Special order items are handled on a case by case basis and we may not be able to accept a return of a special ordered or customised item.
Our products should be installed by a competent person with expertise in DC battery electric systems and preferably familiar with our product ranges. If you are attempting a self install without knowledge of the equipment you accept full liability and responsibility for your actions and agree to primarily seek advise from other self installers. Our technical support will assist professional and competent installers and may at our discretion give some limited guidance for self installers.
Errors and Omissions.
Whilst we make every effort to ensure all information is accurate, there may be errors, omissions or old information displayed on our website and we cannot be held liable for any errors or omissions on our website, listings or communications. If the product isn’t suitable due to an error or omission then our Returns policy would allow it to be returned.
Off Grid Kit, Lackan Cottage Farm, 79 Lackan Road, Ballyroney, Co.Down. BT32 5HR.
Strictly visit by appointment only.